Refund Policy
Refund requests for iMD access plans are reviewed individually. Contact support with your plan and payment details to ask for a review.
How requests are reviewed
Access and payment are arranged manually through support rather than through an online checkout. Refund requests are considered case by case based on the circumstances of each request. Contact us promptly so we can review the issue and discuss the available resolution. This policy does not limit any refund rights that apply under local law.
How to make a request
Message us through WhatsApp, Telegram, or email using the links on the Contact page. Include the plan, approximate payment date, payment reference, and a short explanation of the issue. Do not send full card or bank details, passwords, or other sensitive information.
Review outcome
Support will review the information and reply through the contact channel you used. If a refund is approved, we will confirm the amount and return method with you directly.